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If you encounter a problem during registration, please write to this email address: divergences@altitudec.com
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April 30, 2026 at the Fairmont The Queen Elizabeth
PROGRAM
8:00 AM - Breakfast
9:00 AM - Welcome Remarks (Anaïs Lacroix- Latitude)
9:15 AM - Opening Keynote (Isabelle Hudon - Business Development Bank of Canada)
9:30 AM - Divergences and Conflicts: Turning Challenges into Opportunities (Edith Brault-Lalanne - Latitude)
10:00 AM - Choosing the Right Process: From Crisis to Strategic Management (Kim Rivard - Commission municipale du Québec & Marie-Christine Lauzon - Latitude)
10:00 AM- Workshop on arbitration and mediation (Simon-Pierre Paquette - Arbitrage et médiation Simon-Pierre Paquette inc.)
10:45 AM - Coffee Break and Networking
11:00 AM - Organizational Perspectives on Managing Complaints and Reports: Challenges, Emerging Issues, and Future Priorities (Geneviève Mérette - Desjardins & Maud Alexandre - Revenu Québec & Kristine Doederlein - Société de transport de Montréal & Laurence Ferland - Latitude)
11:00 AM - Workshop -Lost in Translation: Language, Credibility and Fairness in Workplace Investigations (Sheena Lessard - SLG Legal Solutions, Jean-Michel Fréchette - Fréchette Médiation, Hélène Bever - Prisme Workplace Legal LLP)
12:00 PM - Lunch
1:15 PM - Effectively Addressing Harassment and Discrimination Complaints: Challenges and Building Organizational Expertise (Isabelle Chabot - Commission de la fonction publique de Montréal & Catherine Claveau - Latitude)
1: 45 PM - The Montpetit Group’s address
2:00 PM - Workplace Investigations: Lessons from the Past & Trends to Watch (Anaïs Lacroix - Latitude & Jessica Reid - Bell & Julia Poulin - Latitude)
2:00 PM - Workshop: Stretch Collaboration (Tejaswinee Jhunjhunwala - Reos Partners & Manuela Restrapo - Reos Partners )
2:45 PM - Coffee Break and Networking
3:15 PM - Beyond Compliance: When Investing in Prevention Becomes a Performance Lever (Marc-André Pedneault - Quebec Employers Council & Alain Marchand - Institut de recherche Robert-Sauvé en santé et en sécurité du travail)
3:15 PM - Workshop: Case Study – Be the Hero of the Investigation (Valérie McDuff - Latitude & Marie-Christine Lauzon - Latitude)
4:00 PM - The Impact of Wellbeing on Operationalization and Efficiency (Tracy Robinson - Canadien National & Susan Gottman - Latitude)
4:30 PM - Closing Remarks (Anaïs Lacroix- Latitude)
4:40 PM – 6:00 PM - Cocktail
OUR CONFERENCES
Conference – 9:00 AM
Welcome Remarks
Speaker : Anaïs Lacroix- Latitude
Conference – 9:15 AM
Opening Keynote
Speaker : Isabelle Hudon - Business Development Bank of Canada
Conference – 9:30 AM
Divergences and Conflicts: Turning Challenges into Opportunities
Speaker : Edith Brault-Lalanne - Latitude
Divergences and conflicts within an organization are inevitable. Often perceived as risks that must be controlled at all costs, they can instead become drivers of growth rather than sources of disruption.
By approaching conflict as a symptom rather than a problem in itself, it becomes possible to identify practical ways to prevent it, limit its negative impacts, and transform it into a lever for change that benefits both individuals and the organization.
Conference – 10:00 AM
Choosing the Right Process: From Crisis to Strategic Management
Speakers : Kim Rivard - Commission municipale du Québec & Marie-Christine Lauzon - Latitude
When faced with a workplace conflict, an investigation is not the only solution, nor is it always the most appropriate. This presentation offers a comprehensive approach to navigating the different dispute resolution processes.We will analyze key decision-making factors, as well as the advantages and disadvantages of various processes, to help guide your choices. The session will also address the human, legal, and organizational implications resulting from these decisions.
Conference – 11:00 AM
Organizational Perspectives on the Management of Complaints and Reports: Challenges, Emerging Issues, and Future Priorities
Speakers: Geneviève Mérette – Desjardins & Maud Alexandre – Revenu Québec & Kristine Doederlein – Société de transport de Montréal & Laurence Ferland – Latitude
At the heart of organizational culture, Offices of Respect or Ombuds Offices serve as pillars of integrity and workplace well-being. This panel brings together experienced leaders to explore the realities behind managing complaints and reports in the workplace. Together, our panelists will address questions such as:
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How can the credibility and independence of the Office be ensured while remaining aligned with the organization’s overall mission?
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What new realities are transforming the nature of workplace interventions?
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What trends and future priorities will shape the development of healthy and harmonious workplaces?
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This session offers a unique opportunity to exchange best practices and reflect on the evolving role of workplace rights and respect protection.
Conference – 1:15 PM
Effectively Addressing Harassment and Discrimination Complaints: Challenges and Building Organizational Expertise
Speakers: Isabelle Chabot - Commission de la fonction publique de Montréal & Catherine Claveau - Latitude
Since December 2023, the Commission de la fonction publique de Montréal has been entrusted with the responsibility of handling complaints related to psychological and sexual harassment, as well as discrimination and systemic discrimination, for all City of Montreal employees. This presentation will highlight the journey undertaken to implement this significant change, outlining both the benefits that have emerged and the challenges encountered. It will also address the development of the Commission’s expertise in investigations related to discrimination and systemic discrimination, along with the lessons learned and key issues associated with this new responsibility.
Conference – 1:45 PM
The Montpetit Group’s address
Conference – 3:15 PM
Beyond Compliance: When Investing in Prevention Becomes a Performance Lever
Speakers: Marc-André Pedneault - Quebec Employers Council & Alain Marchand - Institut de recherche Robert-Sauvé en santé et en sécurité du travail
Look beyond the obligation to comply and discover how investments in prevention can generate tangible and measurable impacts on psychological health, employee engagement, and organizational productivity. Drawing on research findings, the speakers will highlight why investing in healthy workplaces is a choice that is both human-centered, sustainable, and beneficial for organizations.
Conference – 4:00 PM
The Impact of Wellbeing on Operationalization and Efficiency
Speaker : Tracy Robinson - Canadien National & Susan Gottman - Latitude Bank of Canada
OUR WORKSHOPS
Workshop – 10:00 AM
Workshop on arbitration and mediation (Simon-Pierre Paquette - Arbitrage et médiation Simon-Pierre Paquette inc.)
Workshop – 11:00 AM
Workshop -Lost in Translation: Language, Credibility and Fairness in Workplace Investigations (Sheena Lessard - SLG Legal Solutions, Jean-Michel Fréchette - Fréchette Médiation, Hélène Bever - Prisme Workplace Legal LLP)
The session examines how language proficiency, fluency, and language preference affect evidence gathering, credibility assessment and procedural fairness in workplace investigations.
Taking a closer look at examples from English/ French bilingual investigations, investigations involving ESL participants who communicate in a second language without an interpreter, and interpreter-assisted interviews, the session explores how language differences can unintentionally shape perceptions of credibility and influence investigative outcomes.
Workshop – 3:15 PM
Workshop - An Investigation Where You Are the Hero (Valérie McDuff - Latitude & Marie-Christine Lauzon - Latitude)
Through an immersive and interactive scenario, participants will analyze factual elements, compare their interpretations, and collaboratively develop possible courses of action. Decisions made at each stage will shape the progression of the case and highlight the key issues that need to be addressed.
Drawing on collective intelligence and dialogue, this workshop will offer an engaging space for strategic and operational reflection on dynamics of divergence.
Workshop – 3:15 PM
Workshop - An Investigation Where You Are the Hero (Valérie McDuff - Latitude & Marie-Christine Lauzon - Latitude)
Through an immersive and interactive scenario, participants will analyze factual elements, compare their interpretations, and collaboratively develop possible courses of action. Decisions made at each stage will shape the progression of the case and highlight the key issues that need to be addressed.
Drawing on collective intelligence and dialogue, this workshop will offer an engaging space for strategic and operational reflection on dynamics of divergence.
OUR SPEAKERS
Maud Alexandre
Revenu Quebec
Director, Bureau de la protection de la personne
THANK YOU TO
OUR PARTNERS
